iMobile Fiasco: ICICI Bank Halts 17,000 New Credit Cards Amid Glitch, Users Left in Limbo

ICICI Bank’s iMobile App Blunder Leads to 17,000 Misdirected Credit Cards, Chaos Ensues.

In response to recent concerns raised regarding a security flaw in ICICI Bank’s iMobile app, the bank swiftly issued a statement on Thursday, April 25th, assuring customers of prompt action to rectify the situation. A spokesperson for the bank addressed the issue, providing insights into the scope of the incident and outlining the steps being taken to mitigate any potential risks.
“It has come to our attention that a small fraction, approximately 0.1%, of the bank’s newly issued credit cards—totaling about 17,000—were inadvertently linked to incorrect users within our digital channels,” the spokesperson stated.

“As a proactive measure, we have promptly blocked these cards and are in the process of issuing new ones to affected customers. They went on, “We sincerely apologize for any difficulty caused.

Importantly, the spokesperson emphasized that despite this error, there have been no reported instances of misuse of the affected cards.
However, in a demonstration of their commitment to customer satisfaction and security, the bank pledged to compensate any customers who may experience financial losses resulting from this incident.

This announcement follows recent reports highlighting a security glitch in the iMobile app, wherein users were able to access details of other customers’ credit cards. One such instance was flagged by a Reddit user who discovered another user’s Amazon Pay credit card details erroneously displayed within the app. Furthermore, users reported instances where ICICI credit card transactions were successfully processed despite entering incorrect three-digit CVVs, raising significant concerns about the integrity of the app’s security measures.

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Sumantha Mandal, Founder of TechnoFino and CreditPedia, echoed these concerns, emphasizing the severity of the security breach on a prominent platform.
Mandal elaborated on the extent of the error, highlighting how it enabled users to access sensitive information such as full card numbers, expiry dates, and CVVs belonging to other customers. Screenshots shared by concerned users provided tangible evidence of the breach, further underlining the gravity of the situation.

In one particularly alarming screenshot, a user showcased how they were able to conduct international transactions using details obtained from the iMobile app, despite OTP restrictions for domestic transactions—a clear indication of the severity of the security lapse. In light of these developments, Mandal offered practical advice to affected customers, emphasizing the importance of taking immediate action to safeguard their financial assets.

“If your card details were accessible to others, blocking the card and requesting a replacement as soon as possible is crucial. This step will provide some much-needed relief and help mitigate any potential risks,” Mandal advised.

Additionally, Mandal recommended contacting the bank through customer care channels or utilizing Internet banking services to block the card and file a complaint in case of any financial losses, providing evidence of the transactions in question via email or messages.

In conclusion, while the security breach in ICICI Bank’s iMobile app is undoubtedly concerning, the proactive measures taken by the bank to address the issue and compensate affected customers demonstrate a commitment to prioritizing customer security and satisfaction. Moving forward, continued vigilance and robust security protocols will be paramount in maintaining trust and confidence in digital banking services.